Returns & FAQ

If something arrives damaged or misprinted

We will replace or refund products with a print error or visible quality issue. Contact us within 30 days of receiving your order, with your order number and clear photos showing the problem.

Contact us or email hello@bmerch.xyz.

Made to order

Physical products are made especially for you. We cannot accept returns or exchanges for a change of mind or choosing the wrong size. Check the size and product details before ordering.

Your consumer rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law, and customers elsewhere have the rights their own consumer laws give them. Nothing on this page limits those rights. If a product has a major fault, you are entitled to a replacement or a refund, even after 30 days.

Changing or cancelling an order

Use the link in your confirmation email to amend or cancel your order before production starts. Once production has started, changes or cancellations may no longer be possible.

Shipping and delivery

Shipping options, taxes and delivery information are shown at checkout. International orders may have customs charges; checkout will show a pre-collected amount or a notice about potential import fees where applicable.

Framed prints cannot ship to Australia. Unframed prints can. Browse art prints.

Refund timing

Approved PayPal refunds usually appear within 24 business hours. Card refunds can take 7 to 10 business days, depending on your bank.

Who handles your order

Checkout, payment, printing and delivery are handled by our merchandising partner and merchant of record, Fourthwall, Inc. Their terms and privacy policy also apply to your order.